Guest Information 

If you require an early check in or late check out please inform reception, subject to availability.

Accommodation

All double rooms feature a King size bed with a crisp white duvet and pillows. Rooms are spacious and airy with multichannel flat screen TV, comfort cooling, free wi-fi, work desk with lamp, telephone, iron and ironing board, tea and coffee making facilities, hair dryer and en-suite power showers. Double-glazing and blackout curtains ensure a totally relaxing and undisturbed night’s sleep

Our twin rooms are equally well equipped and feature comfortable twin beds. Our Executive rooms have floor to ceiling windows and seating area.

Room Service Menu available daily from 12:30 pm until 9:30 pm

Upgrades to executive rooms are available via pre-booking and on arrival subject to availability and supplement.
Families

Family Rooms attract a supplement of £20 and can accommodate a maximum of two adults and two children (max 11 years old) who will need to share a comfortable sofa bed. For older children we can offer additional rooms at 50% of the daily BAR rate (maximum of two per room). We also have a limited number of baby cots that are available on request.

To help with family budgets, up to two children aged 11 years or younger are entitled to complimentary food in the restaurant, as designated by the hotel, when accompanied by at least one paying adult currently staying in the hotel*. Children are able to choose from the Children’s Menu. This offer applies only to meals taken in the nominated restaurant at lunch and dinner and does not apply to room service. This offer also applies to breakfast.

* Paying adult defined as eating at least one main course from the standard a la carte menu. Excludes special offer/set price menus offers.

Access

The Holiday Inn Dumfries is ideally situated one mile away from the Dumfries Town Centre and on the doorstep of the picturesque 100 acre Crichton Estate. The hotel offers its guests 71 spacious guest rooms; conference and event facilities, making it a perfect choice for leisure and business users alike.

We aim to offer the highest standards of comfort, hospitality and facilities.

Pre-arrival

For assistance please call our reception team on 01387 272 410
The closest town centre is 1 miles away
We do have access to a local taxi service (accessible taxi service would need to be booked in advance)
You can contact the hotel by telephone, fax, email or in person.
We are open 24 hours but responses to emails will be between 11:00 pm and 7:00 am

Arrival & Car parking facilities

Car park is tarmac
The hotel has one main entrance, which has no steps and is easily accessible.
The entrance doors to the hotel are manually opened
There is a designated drop off area outside the front doors which is tarred
There are disabled parking bays, which are identifiable

Main entrance & Reception

There are no steps in Reception lobby area
The reception desk is to your right when entering reception
There are a number of chairs in reception
Assistance can be given to complete your registration card, please inform reception pre-arrival
Brasserie & Bar 59 and Marco Pierre White Wheeler’s of St. James’s are located on your left when entering the hotel reception area
Conference rooms are located to the left when entering reception
There are no steps or slopes within the hotel Reception or Brasserie
The floor surface within the Reception area is carpet and laminate flooring
Familiarisation tours can be given when requested in advance

Public Areas – WC

There is one set of public toilets, located to the left of Reception
The central toilet is adapted for access and ease of use with wide access door, grab rails, lowered hand wash basin, larger tiled floor space, automatic soap dispenser and lever taps on basin

Marco Pierre White Wheeler’s of St. James’s

Marco Pierre White is situated to the left of Reception.
The area is carpeted
The chairs are high back chairs
You are met in the restaurant reception area before being shown to your table, Marco Pierre White is usually table service, however breakfast is often buffet service
Lighting is natural daylight, high level and wall lighting level lighting
During the Evening lighting is dimmed but adjustable
We are able to cater for certain dietary requirements, please advise staff on booking
Table reservations taken upon arrival

Bedrooms

There are 3 adapted bedrooms within the hotel (one room on each floor, with a lift to access the floors), the rooms are adapted for guests with disabilities and feature:

Wider entrance doors
Large floor space to enable guest to manoeuvre
Lower level desk area
Hospitality tray with cordless kettle
Twin or King size bed combination
Vibrating pillow and flashing wake up emergency alarm
Assistance pull cords (1 in bedroom, 1 in bathroom) sounding and lighting at reception when pulled
Horizontal and vertical grab rails around the toilet
Grab rails in shower and pull down seat
Low-level washbasin
Non-slip tiles flooring in bathroom
Short pile carpet flooring in bedroom
Television with remote control
Bedside lamps
Moveable bedside cabinets
Fire evacuation notice on back of bedroom door
Bedroom has an adjoining door should a carer be staying (must be booked at time of reservation, subject to availability, room rate will be given upon request)
Bedding is non-feather
The bedroom has two easy chairs, low-level table and desk chair
Some items of furniture can be moved, please enquire

Conference / Meeting rooms

There are 3 conference rooms
All are ground floor and have wide entrance doors
Rooms benefit from natural daylight and high level lighting that can also be dimmed
Fully controllable air conditioning
Please notify conference organisers in advance if any additional services are required – specific seating etc (there maybe a hire charge for some equipment)
The toilets are as listed above

Laundry

Laundry services are available Monday to Friday, collected by 9:00 am and returned the same day. Bags are located in the wardrobe of your bedroom
Should you wish for your laundry to be collected from your room, please call reception

Toiletries

Toothbrush sets, shower caps are available from Reception

Newspapers

Reception will take your newspaper order, papers are available at reception for pick up from 7:00 am, should you want your paper brought to your room please inform Reception

Fuel

There is a petrol station approx. 200 yards away with a shop on site

Additional information

If you require assistance during your stay please contact reception, where we will do our best to assist you
Should a fire alarm sound it will be a continuous alarm
Any guests who may need assistance during their stay – Reception will inform teams in Brasserie, Night porters and Housekeeping
In the event of an evacuation – Senior person on duty will inform the fire brigade, that we have a guest who needs assistance to evacuate their room